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Old 11-14-2017, 10:36 AM   #1
Biggirinn
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Rented 4 cameras, 3 of them with dead pixels

Hey hey.
I was unfortunate enough to rent 4 JVC 790 and 3 of them had dead pixels.
We did not realize that until in the edit. I feel that this is something that the rental company should have told us about.
But they did not. And they are now insisting that we pay the full prize for the cameras when i feel that we should not pay for faulty gear.
They say that dead pixels are like having dirt on the lens, that it is the users responsibility to check and fix the dead or stuck pixels.
What do you think?
Thanks guys
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Old 11-14-2017, 11:31 AM   #2
indietalk
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Look at your rental contract. Should be there.
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Old 11-14-2017, 11:51 AM   #3
Biggirinn
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Quote:
Originally Posted by indietalk View Post
Look at your rental contract. Should be there.
There is no mention of dead pixels in the contract.
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Old 11-14-2017, 03:37 PM   #4
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Were you using standard AC power?

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There is no mention of dead pixels in the contract.
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Old 11-15-2017, 08:11 AM   #5
Biggirinn
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yes, i live in europe, so it was 220V. does that have an effect on dead pixels?
The cameras were used inside, no cold temperature or anything like that.
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Old 11-15-2017, 11:10 AM   #6
directorik
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Quote:
Originally Posted by Biggirinn View Post
What do you think?
I think checking the equipment is the responsibility of the renter. You didn't
notice the issues until after the shoot. That is not the responsibility of the
rental house.
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Old 11-15-2017, 03:09 PM   #7
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Low power may affect it, battery packs and generator power more frequently than standard power. Not a bad idea to check voltages at the location before the shoot. So if one camera performed well and the others didn't, I would look there. If running all on the same power source maybe it was faulty equipment.


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Originally Posted by Biggirinn View Post
yes, i live in europe, so it was 220V. does that have an effect on dead pixels?
The cameras were used inside, no cold temperature or anything like that.
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Old 11-15-2017, 08:39 PM   #8
jax_rox
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There's a reason you do a prep before each shoot.

That said, a good rental house won't send out a camera with dead pixels. Are you certain they're dead pixels and not another artefact?

If they are indeed dead pixels, then the cameras should never have gone out in the first place. You also should have picked it up in your prep. Most rental houses want repeat business so will discount and do deals for you, particularly when they've sent out cameras with dead pixels. If they're not interested, I'd write the cost off or claim on production insurance (depending on how much money you've paid for them) and simply never work with the company again.

Without knowing the full story, a rental company that sends out faulty cameras and then denies responsibility is not a rental company I want to be hiring from, despite the fact that you should pick these things up in prep.

Of course, there are two sides to every story... and the fact that you didn't pick it up until after complicates the situation as it's hard to know whether the pixels were faulty when you picked the cameras up or not.

Last edited by jax_rox; 11-15-2017 at 08:41 PM.
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Old 11-15-2017, 10:29 PM   #9
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The problem is that it's like eating your entire steak and then complaining it wasn't cooked right.
You get a much better response from the service if you didn't finish eating the steak.
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Old 11-17-2017, 10:46 AM   #10
WalterB
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What kind of event did you shoot?
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