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Old 09-07-2017, 09:42 PM   #30
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Join Date: Jul 2013
Location: Maryland
Posts: 5,621
Surprise Surprise

To the MoviePass Community,

We’ve been blown away with all of the excitement surrounding our new $9.95 unlimited plan. Though we anticipated a high level of interest, we received an unprecedented volume of traffic. Our customer service team is working to respond to your questions and concerns as soon as possible.

Though our processing facility has increased production, there is currently a 2-3 week delay in card delivery. We greatly appreciate your patience as we work to process your requests. Please note that your first month of service will not begin until your card arrives or you visit an e-ticketing theater. To meet this demand, our production facility has rapidly increased capacity. We sincerely apologize for the delay.
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