Can only focus when zoomed in

Hi we have borrowed a hi end lens for a school project, but we can only focus the lens when the camera is fully zoomed in
We have tried lots of different settings on the camera but still can't get it to focus


Any suggestions
 
Who loaned it to you? Are they reliable? Have you tried different lenses? Do they focus?

If other lenses work, it's something wrong with the lens.. if you haven't tried other lenses you should
 
Clarify please:

Is that you zoom in, set focus, zoom out and focus changes.

Or is it that you can only find focus at the long end of the lens, and all other focal lengths are not sharp?
 
You have to set back focus. It's probably the last ring on the back of the lens (closest to the camera) and will probably have to unscrew a little knob to be able to adjust it.

Tp set back focus:
Zoom in all the way, focus, then zoom out all the way and adjust the back focus ring until it's now in focus. If done right, everything should now be in focus throughout the zoom.
 
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